FAQs
Salon FAQs
Where is ONYX located?
ONYX is located in Coolangatta, QLD.
305/87 Griffith Street, Coolangatta, QLD, 4225, Australia
We are located up the stairs near the iconic 'Montezumas' sign.
There is free street front parking, or 3 hours free parking under 'The Strand'.
Selecting 'art times':
We understand when selecting a nail art service, it can become confusing. Below we have attached an example photo for each time frame.
If you are unsure about what time frame to book, please TXT 0437 633 730
15mins - https://www.instagram.com/p/B9VqBuSDeKY/
30mins- https://www.instagram.com/p/B3l1jvxjiRM/
45mins- https://www.instagram.com/p/CDTFi5ZjP0g/
60mins- https://www.instagram.com/p/CDQk1_vj4aL/
90mins- https://www.instagram.com/p/CC0Tv3sjUc0/
120mins- https://www.instagram.com/p/CDJI2lnjIgG/
Do you run by appointments only or walk-ins?
ONYX runs by appointment only, bookings are essential.
You can book via: https://www.onyxfiles.com.au/pages/book-now
OR TXT 0437 633 730
How far in advance can I book?
So we can efficiently manage online bookings, our online booking system will only allow you to book from 3 months from the current date. If you wish to book further into the future , please TXT 0437 633 730.
Late cancellation/ No show fees:
As we are only a small business that runs off appointments only, fees will apply.
No cancellations or changes allowed within 24 hours of the appointment.
If you wish to reschedule/ cancel your appointment within 12- 24 hours notice, unfortunately you will be asked to pay a fee of 50% of your booked appointment.
If you wish to reschedule/ cancel within 12 hours and/or no show, unfortunately you will be asked to pay a fee of 100% of your booked appointment.
ONYX will not rebook anyone until their fee is covered.
Press-Ons FAQs
Shipping:
All orders are shipped through Australia Post.
Standard Shipping: 2-7 business days after dispatch.
Express Shipping:
1-2 business days (Metropolitan areas)
2-4 days (Rural areas)
Shipping times do not include production and dispatch times.
Dispatch:
Allow 1-2 business days for dispatch.
Production:
Allow 7 business days for production.
Sizing:
You must always measure on bare natural nails (no acrylic, gel, shellac ect. on your nails).
It is recommended to purchase a sizing kit via our website prior to purchasing your Press-on Kit.
Alternatively you can measure your nails via this link:
ONYX will not be held responsible for incorrect sizing.
Refunds:
Please make your selections carefully as all sales are final. Once your order is confirmed, we are unable to make changes or cancel the order. Our Press-ons are custom made to order and therefore cannot be returned, exchanged or refunded.
ONYX will not be held responsible for incorrect sizing.
Are your products cruelty-free and vegan?
ONYX are happy to say none of our products are tested on animals or contain any animal products, making them 100% cruelty-free and vegan.
Longevity of Press-ons:
When applied correctly and with correct aftercare, ONYX custom press ons can last up to 2 weeks with glue.
Glue tabs can last up to 2 days.
If you wish to add Glue tabs to your order, Tabs must be purchased separately.
How do I put the Press-ons on?
Both instructions and Aftercare instructions will be included in your Press-on Kit.
Do you offer replacements, if I lose a nail?
Yes, please email- onyxpresson@outlook.com
Can I cancel my order?
As this is a customised product, all sales are final.
Further questions?
Email us- onyxpresson@outlook.com
